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Telephone Relay Fraud — Alert to Credit Card Processing Businesses

Posted by Britney Chan on Dec 14, 2010 9:49:00 AM

November 30, 2010 — A merchant services, credit card processing, and merchant accounts credit card processing car dealer in Northeast Texas who was targeted recently in a telephone relay scam has reported the details tothe BBBTelephone Relay Fraud serving Dallas and Northeast Texas to help warn other businesses. Telephone relay scams prey on all types of businesses from merchant services, credit card processing, and merchant accounts mobile payments and aim to convince businesses to send money to the scammer who is posing as a customer or merchant service provider.

A BBB alert in 2009 notes that “Merchant services, credit card processing, and merchant accounts businesses that are being targeted by this scam vary. BBB has heard from merchant services, credit card processing, merchant accounts, merchant services, credit card processing, and merchant accounts, merchant services, credit card processing, merchant accounts, merchant services, credit card processing, merchant accounts, merchant services, credit card processing, merchant accounts, merchant services, credit card processing,  merchant accounts, merchant services, credit card processing, and merchant accounts, merchant services, credit card processing, merchant accounts, and caterers, credit card processing, and restaurants in Washington and Idaho, transmission shops in Tennessee, and awning companies in Colorado, who all received calls from scammers using relay services …”

BBB offers the following advice to credit card processing business owners to help identify fraud over telephone relay services:

  •  If the customer is using a TTY Relay Operator ask the customer for his/her full name, address and telephone number.
  • Ask the customer to provide the name of the issuing bank and its toll-free customer service number as printed on the back of all credit cards.
  •  Ask the customer for the three or four digit Card Verification Code that is found near the account number on the back or front of a credit card.
  • Tell the customer that you will check with the bank and call them back. When you do that, keep good notes. Verify all information the customer provides. If a customer objects, explain that these procedures are for their protection, as well.

     

  •  If the customer still objects to providing any of the above information, abandon the conversation and advise that you are not prepared to do business this way.
  • For more information on this and other scams targeting small business owners, visit BBB online at http://dallas.bbb.org/Business-Tips-Index/.

    Tags: Fraud Prevention

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